Frequently Asked Questions
1. What is the typical delivery time for orders?
Our standard delivery time is 3-5 business days, but this may vary depending on your location and the product availability. After dispatched your order, we will send you the courier tracking number to track your order.
2. What payment methods do you accept?
We accept all major credit cards, PayPal, and bank transfers for payment. Your payment information is securely processed through our trusted payment gateway.
3. What is your return policy?
We will accept the returns if you receive wrong products than you actually ordered or damaged products only. Please contact our customer care officer for returns after you receive the courier package.
4. Do you offer customisation options for products?
Yes, we offer customisation services for certain products. Please contact our customer service team for more information on how to personalise your order with your hotel brand logo and name.
5. How do you ensure the quality of your products?
We source our products from reputable suppliers and conduct thorough quality checks before shipping them to our customers. Your satisfaction is our top priority, and we stand behind the quality of our products.
6. Are there any discounts available for bulk orders?
We offer discounts for bulk orders or special promotions from time to time. Please check our website or contact our customer service team for more information on current discount offers.